Returns & Cancellation Policy
If you’re unhappy with an item or you’ve changed your mind then you can find our returns policy below. For further clarification please speak to a member of our team on 01302 707292.
The following information applies only to orders placed on the M Burrows Furniture World website and telephone orders only (If you have purchased in store, please speak to a member of our sales team for more information).
What if my item is faulty?
Don’t worry, our Service manager is on hand to help with any problems, please call the showroom on 01302 707292 as soon as you are able. We will do our best to help resolve any issues that you have as quickly as possible and in line with the Consumer Contract Regulations.
Our Customer Service Manager is available:
Monday 11am – 5pm
Wednesday 11am – 5pm
Thursday 9:30am – 5pm
Don’t worry, if you call on any other day or when our service manager is busy, just relay your complaint to any member of our team. Have your invoice number ready and they will fill out a service form and pass this on to our service manager.
What if I change my mind?
Stocked Items
Do not worry if you’ve changed your mind on a stocked item (an item kept in stock, not ordered from out of stock or especially for you.) you can cancel any time prior to delivery.
Items made to order.
If an item has been ordered, either a bespoke or non-stocked item then this is not covered by the Consumer Contracts Regulations. We will have likely commissioned our suppliers to create or provide a product just for you. In this instance, cancellation requests are at the discretion of M Burrows Furniture World and in order to cancel we may have to pass on any reasonable costs borne by the company – this can be up to 25% of your total order value.
All deposits on items to order are non-refundable or refundable only at the discretion of M Burrows Furniture World Ltd management.
What If I wish to return the item after delivery?
Items that are not stocked or made especially to order do not fall within the Consumer Contracts Regulations and can only be returned if the item is proven faulty or at the discretion of M Burrows Furniture World. If you have noticed a defect or fault on your item/s, please make a note of this on our delivery note and contact us as soon as you are able. We will work with you to resolve any issues as quickly as possible and in line with the Consumer Contract Regulations.
I’ve purchased an Item instore, taken it away, and now I wish to return it?
For instore returns please contact a member of our team on 01302 707292.
Further exceptions
For hygiene reasons pillows, mattresses and duvets cannot be returned once opened (unless found to be defective).